Return and Refund Policy
Last Updated: 08/11/2025
Welcome to Master Copy Bags. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our website, luxurymastercopy.com. Please read this policy carefully before making a purchase.
By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.
1. Our Philosophy: Quality and Satisfaction
At Master Copy Bags, we are committed to providing high-quality replica items and ensuring customer satisfaction. Every product is meticulously checked for craftsmanship and accuracy before it is shipped. We encourage you to review all product photos and descriptions thoroughly before purchasing.
2. Eligibility for Returns & Refunds
Due to the nature of our products, our return and refund policy is strict but fair. We accept returns and issue refunds only under the following specific conditions:
Damaged or Defective Item: You receive an item that is physically damaged (e.g., broken strap, torn lining, faulty zipper) or has a significant manufacturing defect that was not disclosed.
Wrong Item Shipped: You receive an item that is different from what you ordered (e.g., wrong model, wrong color).
3. What is NOT Eligible for Return or Refund?
We do not accept returns, exchanges, or issue refunds for the following reasons:
Change of Mind / Buyer’s Remorse: We do not accept returns if you simply change your mind, no longer want the item, or found a better price elsewhere.
Size or Style Preferences: Returns are not accepted due to dissatisfaction with the size, style, color shade (as it may appear slightly different on various screens), or material feel that was accurately described on the product page.
Minor Imperfections: As these are replica items, minor and non-functional imperfections that do not affect the overall appearance or usability of the bag are to be expected and are not considered defects. This includes slight variations in stitching, hardware tone, or leather grain.
Items Used or Damaged by the Customer: Any item that shows signs of wear, use, or damage after it has been in your possession is not eligible for return.
Final Sale Items: Any items marked as “Final Sale” or “Clearance” are sold as-is and cannot be returned or refunded under any circumstances.
4. The Return Process (For Eligible Cases)
If your return request meets the eligibility criteria above, you must adhere to the following process:
Contact Us Within 48 Hours of Delivery: You must notify us of the issue by emailing support@luxurymastercopy.com within 48 hours of receiving your order. Include your order number and clear, detailed photos or a short video showcasing the damage, defect, or wrong item.
Approval Required: Our customer service team will review your request and media. We reserve the right to determine if the issue qualifies for a return. Do not ship the item back to us until you have received explicit written approval and a Return Authorization (RA) number from us.
Return the Item in Original Condition: The item must be returned in its original, unused condition, with all tags attached, and in the original packaging, including any dust bags or boxes.
Ship to Our Dubai Warehouse: Once approved, you will be provided with the address of our authorized warehouse in Dubai, UAE. You are responsible for the cost and risk of shipping the returned item. We highly recommend using a tracked and insured shipping service, as we are not responsible for items lost or damaged in transit back to us.
5. Refund Process
Inspection Upon Receipt: Once we receive the returned item at our warehouse, we will inspect it to verify its condition and confirm it matches the issue reported.
Approved Refunds: If the return is approved, we will process a refund to your original method of payment. Please note that the original shipping fees are non-refundable.
Refund Timeframe: The refund will be processed within 7-10 business days after we approve the return. Please allow additional time for your bank or payment provider to credit the amount to your account.
6. Exchange Policy
We do not offer direct exchanges. If you wish to exchange an eligible item for a different one, you must follow the standard return process to receive a refund. After your refund is processed, you can place a new order for the desired item.
7. Dispute and Chargeback Policy
Filing an unauthorized chargeback or payment dispute with your bank or payment provider (such as PayPal) without first contacting us to resolve the issue is a violation of our policies. If you file a chargeback without following the procedures outlined here, we reserve the right to blacklist your email address, shipping address, and payment method from all future purchases. We will also present this policy as evidence in any dispute.
8. Contact Us
If you have any questions about this Return and Refund Policy, please contact us at:
Email: support@luxurymastercopy.com
Website: luxurymastercopy.com
Important Disclaimer for Customers: Please be aware that replica items are purchased with the understanding that they are inspired by designer originals. We sell them as novelty items. By purchasing from Master Copy Bags, you acknowledge this and agree to our strict return policy.
