At Luxury Master Copy UAE (located in Business Bay, Dubai), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle any information you share with us when you visit our showroom, contact us via WhatsApp, email, or use our services — 24 hours a day, 7 days a week.
Data controller: Luxury Master Copy UAE, Business Bay, Dubai. For any privacy-related questions, you can reach us at info@luxurymastercopy.com or via WhatsApp +971 55 336 5590.
Information we collect
We may collect, use, store and transfer different kinds of personal data about you:
Identity Data: name, username or similar identifier.
Contact Data: email address, phone number (especially via WhatsApp), and physical address.
Correspondence: messages you send via WhatsApp, email, or other channels.
Technical Data: IP address, browser type, and device information when you interact with our online presence.
How we use your information
Your data is used solely for legitimate business purposes:
To respond to your inquiries and provide customer support — 24/7.
To arrange appointments, deliveries or consultations in Business Bay.
To improve our services and maintain records.
To comply with legal obligations in the UAE.
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
WhatsApp & direct messaging
When you contact us via WhatsApp (+971 55 336 5590), your phone number and any messages you send are stored on our secure devices and WhatsApp’s servers. We use this data exclusively to communicate with you about your requests. WhatsApp’s own privacy policy applies to the transmission of your data. We recommend you read it.
24/7 operation & data access
Because we work around the clock, our team may access your data at any time to ensure immediate response. However, access is restricted to authorized personnel only, and we maintain strict confidentiality obligations.
Cookies and online tracking
Our website may use basic cookies to enhance user experience. You can set your browser to refuse cookies, but some parts of the site may not function properly.
Data sharing & third parties
We do not share your personal information with third parties except:
If required by UAE law or regulatory authorities.
With trusted service providers who assist us in operating our business (e.g., data storage), under strict confidentiality agreements.
Your rights
You have the right to:
Request access to the personal data we hold about you.
Ask for correction of inaccurate data.
Request deletion of your data where there is no good reason for us to keep it.
Object to processing in certain circumstances.
To exercise any of these rights, please contact us via email or WhatsApp.
Data security
We have implemented appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, or disclosure. Our Business Bay premises and digital systems are monitored regularly.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically.
